Introduction

LLM Tracker is a service published by SEOpital (SAS with capital of €1,000, SIREN 929 394 435), a company specialized in the development of natural referencing tools and presence analysis on artificial intelligence models.

We are committed to protecting your privacy and processing your personal data transparently, in accordance with the General Data Protection Regulation (GDPR) and French law relating to data processing and freedoms.

1. Data Controller

The data controller is:

SEOpital
SAS au capital de 1 000 €
SIREN : 929 394 435
Registered office : 5 rue Pleyel, 93200 Saint-Denis, France
Legal representative : Idriss KHOUADER, President
Contact : contact@llm-tracker.com

2. Data Collected

2.1 Identification Data

First Name
Email Address
Company name
Encrypted password

2.2 Usage Data

Created monitoring projects
Monitored brands and domains
Configured search queries
Launched analyses and results obtained
History of analyses and reports
Notification preferences
Credit consumption

2.3 Technical Data

IP address
Browser type and version
Operating system
Pages visited and visit duration
Approximate geolocation data (country/region)
Cookies and trackers

2.4 Payment Data

Billing information
Transaction history
Payment status
Note: We never store your complete banking data. Payments are processed securely by our PCI-DSS certified payment partners.

3. Purpose of Processing

Service Provision

Account creation and management
AI presence analysis
Personalized report generation

Service Improvement

Analysis algorithm improvement
User experience optimization
Development of new features
Performance analysis and optimization

Communication

Technical support communications
Product updates and announcements
Marketing communications (with your consent)
Service-related communications

Legal Obligations

Accounting and tax obligations
Fraud prevention and detection
Management of legal disputes
Data protection compliance

4. Legal Basis for Processing

Contract execution : Processing necessary for the execution of our service contract
Legitimate interest : Service improvement and fraud prevention
Consent : Marketing communications and performance cookies
Legal obligation : Accounting, tax obligations and legal compliance

5. Data Sharing

5.1 Technical Partners

We may share your data with trusted third parties only in the following cases:

cloudHosting : Secure cloud hosting for our infrastructure
Payment processing services : Secure processing of your payments
emailingServices : Sending service and marketing communications
analysisTools : Platform performance analysis and optimization

5.2 internationalTransfers

Some of our partners may be located outside the European Union. In this case, we ensure an adequate level of protection through appropriate safeguards (standard contractual clauses, adequacy decisions).

5.3 Legal Obligations

We may be required to disclose your personal data in response to lawful requests by public authorities or to comply with legal obligations.

6. Data Retention

Data Type	Retention Period
Active account data	Duration of the contractual relationship
Deleted account data	30 days (except legal obligations)
Billing data	10 years (legal obligation)
Connection logs	1 year
Prospection data	3 years from last contact

7. yourRightsTitle

Access and Correction Rights

You can access and modify your personal data directly in your account or by contacting us.

Right to Erasure

You can request the deletion of your personal data when they are no longer necessary for the purposes for which they were collected.

Right to Portability

You can request to receive your personal data in a structured, commonly used format, or to have it transferred to another service provider.

Right to Object

You can object to the processing of your data for legitimate interest purposes, particularly for direct marketing.

How to Exercise Your Rights

To exercise your rights, you can: Log into your account and modify your information directly

Contact our Data Protection Officer at privacy@llm-tracker.com

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Data encryption in transit (HTTPS/TLS) and at rest
Strong authentication and access management
Monitoring and intrusion detection
Regular backups and continuity plan
Staff security training
Regular security audits

9. Cookies and Trackers

9.1 Essential Cookies

These cookies are necessary for the site to function and cannot be disabled:

Session and authentication cookies
Security cookies
Preference cookies (language, etc.)

9.2 Performance Cookies

These cookies help us improve our service (require your consent):

Audience analysis cookies
Performance measurement cookies
A/BTestingCookies

Cookie Management

You can modify your cookie preferences at any time in your browser settings or via our consent manager accessible at the bottom of the page.

10. Policy Modifications

We may need to modify this privacy policy to reflect changes in our service or applicable regulations.

Any important modification will be notified to you by email and/or via a message on our platform. The updated version will always be available on this page with the date of last modification.

11. Contact Information

For any questions regarding this privacy policy or the processing of your data:

Data Protection Officer
Email : privacy@llm-tracker.com
Adresse : SEOpital - 5 rue Pleyel, 93200 Saint-Denis, France
Téléphone : +33 1 XX XX XX XX

Privacy Policy